New Wimbledon Theatre- until Saturday 4th April 2026
Reviewed by Brooke Burlinge
5*****
Wimbledon brings you the beloved west end production- Waitress. It is a beautifully realised production that delivers a compelling and emotionally satisfying evening of theatre. From its engaging narrative to its thoughtfully executed staging, the show demonstrates a high level of craftsmanship across all elements of performance and design.
At its core, Waitress is a story rooted in personal growth, resilience, and the complexities of human relationships. This production approaches those themes with sensitivity and care, allowing the emotional weight of the story to unfold naturally without ever feeling overstated. The direction ensures a strong sense of continuity throughout, maintaining a steady pace while giving key moments the space they need to resonate fully with the audience.
The performances across the cast are of an excellent standard, with each actor bringing clarity and sincerity to their role. The ensemble works cohesively to create a believable and immersive world, particularly within the diner setting that serves as the heart of the story. Interactions between characters feel genuine and well-developed, contributing to both the humour and the more poignant aspects of the narrative. The balance between light-hearted moments and deeper emotional beats is handled with precision, ensuring that neither element detracts from the other.
Of course I must mention the wonderful Carrie Hope Fletcher as Jenna, who- without a doubt- was the undeniable centrepiece of the production. She delivered a portrayal that was both nuanced and profoundly moving, capturing the character’s inner conflict, resilience, and quiet determination with great sensitivity. Her interpretation felt authentic and deeply human, allowing the audience to connect with Jenna on an emotional level throughout the performance. Vocally, Fletcher was outstanding. Her voice carried both strength and vulnerability, and her control and expression elevated each musical number. Her rendition of “She Used to Be Mine” was particularly noteworthy, performed with such emotional clarity and restraint that it created a powerful and memorable moment of stillness within the theatre.
Furthermore, the dynamic between Jenna, Becky (Sandra Marvin), and Dawn (Evelyn Hoskins) was especially effective, offering moments of warmth, humour, and genuine camaraderie. Their interactions provided a necessary counterbalance to the more serious themes of the narrative, ensuring that the production maintained a sense of lightness without undermining its emotional core.
Musically, the production remains a standout. The score, written by Sara Bareilles, is both distinctive and accessible, blending contemporary influences with traditional musical theatre storytelling. Each number is thoughtfully integrated into the narrative, enhancing character development and emotional progression. The live band performed incredibly well and were a highlight of the show while supporting the performers with consistency and sensitivity, allowing the music to feel both intimate and dynamic. Vocally, the cast deliver polished and expressive performances, demonstrating strong technique alongside genuine emotional connection.
The staging and design elements further elevate the production. The set is both practical and visually appealing, enabling smooth transitions between scenes while maintaining the warm, familiar atmosphere of the diner. Lighting design is used effectively to underscore emotional shifts and highlight key moments, adding depth without becoming intrusive. The overall aesthetic is cohesive and well-considered, supporting the storytelling in a subtle yet impactful way.
One of the production’s greatest strengths lies in its emotional authenticity. It addresses complex themes with honesty, avoiding simplification while remaining accessible to a wide audience. The narrative encourages reflection while also providing moments of levity and joy, resulting in a well-rounded and satisfying theatrical experience.
Audience engagement throughout the performance is notably strong. There is a clear sense of connection between the performers and those watching, with reactions ranging from laughter to attentive silence during more reflective scenes. This shared experience enhances the overall impact of the production, culminating in an enthusiastic and well-deserved reception at the final curtain.
What a truly beautiful and memorable production this was, something that will certainly touch everyone’s hearts.